We are required by law to maintain the privacy of your health information; to provide you this detailed Notice of our legal duties and privacy practices relating to your health information; and to abide by the terms of the Notice that are currently in effect.
The following lists various ways in which we may use or disclose your health information for purposes of treatment, payment and Healthcare operations.
We will use and disclose your health information in providing you with treatment and services and coordinating your care and may disclose information to other providers involved in your care. Your health information may be used by doctors involved in your care and by nurses and home health aides, as well as by physical therapists, pharmacists, suppliers of medical equipment or other persons involved in your care. For example, we will contact your physician to discuss your plan of care.
We may use and disclose your health information as necessary for billing and payment purposes. We may disclose your health information to an insurance or managed care company, Medicare, Medicaid or other third party payor. For example, we may contact Medicare or your health plan to confirm your coverage or to request prior approval for services that will be provided to you.
We may use and disclose your health information as necessary for Healthcare operations, such as management, personnel evaluations, education and training and to monitor our quality of care. We may disclose your health information to another entity with which you have or have had a relationship if that entity requests your information for certain of its Healthcare operations or Healthcare fraud and abuse detection or compliance activities. For example, health information of many patients may be combined and analyzed for purposes such as evaluating and improving quality of care and planning for services.
The following lists various ways in which we may use or disclose your health information.
Unless you object, we will include certain limited information about you in our facility directory. This information may include your name, your location in the facility and your general condition and your religious affiliation. Our directory does not include specific medical information about you. We may release information in our directory, except for your religious affiliation, to people who ask for you by name. We may provide the directory information, including your religious affiliation, to any member of the clergy.
Unless you object, we may disclose health information about you to a family member, close personal friend or other person you identify, including clergy, who is involved in your care.
We may use or disclose your health information as necessary in emergency treatment situations.
We may use or disclose your health information when required by law to do so.
We may disclose your health information for public health activities. These activities may include, for example, reporting to a public health authority for preventing or controlling disease, injury or disability; reporting elder abuse or neglect; or reporting deaths.
If we believe that you have been a victim of abuse, neglect or domestic violence, we may use and disclose your health information to notify a government authority, if authorized by law or if you agree to the report.
We may disclose your health information to a health oversight agency for activities authorized by law, such as audits, investigations, inspections and licensure actions or for activities involving government oversight of the Healthcare system.
When necessary to prevent a serious threat to your heath or safety or the health or safety of the public or another person, we may use or disclose health information, limiting disclosures to someone able to help lessen or prevent the threatened harm.
We may disclose your health information in response to a court or administrative order. We also may disclose information in response to a subpoena, discovery request or other lawful process; efforts must be made to contact you about the request or to obtain an order or agreement protecting the information.
We may disclose your health information for certain law enforcement purposes, including, for example, to comply with reporting requirements; to comply with a court order, warrant or similar legal process; or to answer certain requests for information concerning crimes.
We may use or disclose your health information for research purposes if the privacy aspects of the research have been reviewed and approved, if the researcher is collecting information in preparing a research proposal, if the research occurs after your death or if you authorize the use or disclosure.
We may release your health information to a coroner, medical examiner, funeral director or, if you are an organ donor, to an organization involved in the donation of organs and tissue.
We may disclose health information about you to a disaster relief organization.
We may use or disclose you health information to comply with laws relating to workers' compensation or similar programs.
We may use certain limited contact information for fundraising purposes or may provide contact information to a foundation related to the Facility.
We may use or disclose health information to remind you about appointments.
We may use or disclose your health information to inform you about treatment alternatives and health-related benefits and services that may be of interest to you.
Except for the uses as described in Sections I and II in this Notice, we will use and disclose your health information only with your written Authorization. You may revoke an Authorization in writing at any time. If you revoke an Authorization, we will no longer use or disclose your health information for the purposes covered by that Authorization, except where we have already relied on the Authorization.
Listed below are your rights regarding your health information. These rights may be exercised by submitting a request to the Facility. Each of these rights is subject to certain requirements, limitations and exceptions. At your request, the Facility will supply you with the appropriate form to complete. You have the right to:
You have the right to request restrictions on our use or disclosure of your personal health information for treatment, payment or Healthcare operations. You also have the right to restrict the personal health information we disclose about you to a family member, friend or other person who is involved in your care or the payment for your care.
We are required to agree to your requested restriction with respect to release of your health information to any individual outside the Facility unless you are being transferred to another Healthcare institution, the release of records is required by law, third party payment or to provide you with emergency care.
You have the right to request, either orally or in writing, your medical or billing records or other written information that may be used to make decisions about your care. We must allow you to inspect your records within 24 hours of your request (excluding weekends and holidays). If you request copies of the records, we must provide you with copies within two working days of that request. We may charge a reasonable fee consistent with state law for our costs in copying and mailing your requested information.
You have the right to request amendment of your health information maintained by the Facility for as long as the information is kept by or for the Facility. Your request must be made in writing and must state the reason for the requested amendment.
We may deny your request for amendment if the information (a) was not created by the Facility, unless the originator of the information is no longer available to act on your request; (b) is not part of the health information maintained by or for the Facility; (c) is not part of the information to which you have a right of access; or (d) is already accurate and complete, as determined by the Facility.
If we deny your request for amendment, we will give you a written denial including the reasons for the denial and the right to submit a written statement disagreeing with the denial.
You have the right to request an "accounting" of certain disclosures of your health information. This is a listing of disclosures made by the Facility or by others on our behalf, but this does not include disclosures for treatment, payment and Healthcare operations or certain other exceptions.
To request an accounting of disclosures, you must submit a request in writing, stating a time period beginning after April 13, 2003 that is within six years from the date of your request. The first accounting provided within a 12-month period will be free; for further requests, we may charge you for our costs.
You have the right to obtain a paper copy of this Notice, even if you have agreed to receive this Notice electronically. You may request a copy of this Notice at any time.
You have the right to request that we communicate with you concerning your health matters in a certain matter. We will accommodate your reasonable requests.
If you have any questions about this Notice or would like further information concerning your privacy rights, please contact Mr. David Workman, Privacy Officer, (336) 538-1503.
If you believe that your privacy rights have been violated, you may file a complaint in writing with the Facility or with the Office for Civil Rights in the U.S. Department of Health and Human Services. We will not retaliate against you if you file a complaint.
To file a complaint with the Facility, contact Mr. David Workman, Privacy Officer, 100 Wade Coble Drive, Burlington, NC 27215. To file a complaint with the Office for Civil Rights, send a written statement to Office for Civil Rights - Region I, U.S. Department of Health and Human Services, JFK Federal Building Room 1875, Government Center, Boston, MA 02203.
We reserve the right to change this Notice and to make revised or new Notice provisions effective for all health information already received and maintained by the Facility as well as for all health information we receive in the future. We will post a copy of the current Notice in the Facility. We will provide a copy of the revised Notice upon request.
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